DMCare Express is a full service medical transportation company offering ALS, BLS, and Non-Emergency Van (NEV) transportation. We are proud to be the joint venture ambulance company owned by The Detroit Medical Center, one of Michigan’s premiere health systems, as well as Community EMS, the largest not-for-profit EMS provider in the region. These relationships provide a solid foundation for our ability to provide additional ambulance assistance if needed. Furthermore, our response times in Detroit and the surrounding areas have always met or exceeded all of our clients’ needs, and we continue to maintain every ambulance contract we have commenced.
With its inception in 2007, DMCare Express has been the premier provider of care and transportation services to the patients in the Detroit area. Our seasoned staff is specially trained to provide safe and competent care to every patient. Additionally, we are fortunate to have a family of affiliate companies in the service area that can provide backup assistance during times of peak volume. This allows a greater breadth of coverage and flexibility, which optimizes response times.
DMCare Express has been providing ambulance coverage for Motor City Casino, MGM Grand Casino, Greektown Casino, Joe Louis Arena, Comerica Park, The Detroit Medical Center, as well as numerous other Detroit based companies and events for many years. We value and appreciate the relationships we have developed over this time, and take great pride in being part of such an important service.
Our company holds the coveted CAAS accreditation, which sets lofty standards to ensure a quality driven program. Similarly, our Dispatch Center is recognized by the National Academy of Emergency Medical Dispatch as an Accredited Center of Excellence (ACE), providing the highest level of triage and pre-hospital instructions. Our education center, Life Support Training Institute (LSTI), demonstrates our commitment to ongoing education of our staff and emergency personnel at large.
From our emergency medical dispatchers certified to handle 911 calls, to our road crews which are held to the highest standards in the industry, we feel that DMCare Express offers the most robust choice for an emergency medical service provider to The City of Detroit.
Advanced 911 Dispatch Center
DMCare Express utilizes its ACE Accredited Parastar Communications Center in Farmington Hills to receive emergency calls from municipalities and clients, and dispatch our vehicles accordingly. Our dispatch center was created with 9-1-1 calls in mind, and has the capability to act as a Public Safety Answering Point, allowing properly equipped municipal dispatch centers to seamlessly triage the call with our certified Emergency Medical Dispatchers (EMDs). Additionally, our EMDs are able to provide pre-arrival care by instructing callers over the phone how to deliver first aid before paramedics arrive.
Our commitment to the communities we serve
Many businesses and private communities within Downtown Detroit and its surrounding communities rely on the experience and reliability of DMCare Express to meet their emergency medical service needs. The following downtown Detroit area businesses, communities, and events have chosen DMCare as their provider, often awarded through a competitive bid process.
- City of Detroit –we have been providing mutual aid since 2007
- Motor City Casino
- MGM Grand Casino
- Greektown Casino Hotel
- The Renaissance Center
- Cobo Center
- The Detroit Tigers/ Comerica Park
- The Detroit Red Wings / Joe Louis Arena
- Rock Ventures / Quicken Loans
- DTE Energy
- Blue Cross / Blue Shield of Michigan
- The North American International Auto Show
- The Belle Isle Grand Prix
- Detroit Free Press / Talmer Bank Marathon
- Comerica Bank
DMCare Express is located at 1600 E. Grand Blvd. Suite 200 Detroit, Michigan 48221 - just minutes from the Detroit Medical Center, Downtown Detroit, The GM Renaissance Center, Cobo Center, Hamtramck, and Highland Park.